E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. OneTravel.com offers e-tickets when they are available.
Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.
Airlines practice the marketing concept known as "yield management,"where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the lowest fare available to us at that time.
Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details.0562-7960396
As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email.
Please call our sales team at 0562-7960396
The ‘return period’ is an amount of time referral traffic from an affiliate partner is ‘tagged’ for that specific affiliate partner. The ‘return period’ for the OneTravel.com Affiliate Partner Program is 90 days.
Our sales department will be able to assist you with booking infant travel. Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap. Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights. Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.
All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport
All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).
If there is anything that is not covered within these FAQs our professional consultants are always here to help you.
If you need to speak with a travel consultant call us 24 hours a day seven days a week at 0562-7960396.
You can book up to 9 passengers in one reservation. If you have more than 9 travelers, the airlines considers this a group and special arrangements must be made.
For groups of 10 or more you can fill out the form on our Group Travel page and someone will contact you. You may also call one of our sales agents for a quote at 0562-7960396.
If this feature is available for your flight, you may select your meal during the purchasing process. If not, once you have an existing reservation, you may call our customer service department at 0562-7960396 or call the airlines directly. Please note, special requests are not guaranteed. Please call the airline to confirm your request
We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary..
We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.
Once you are prepared to give our exchange agent the new itinerary, please call us at 0562-7960396. We are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.
Generally a credit card is required to secure a car. Many car rental companies will not accept a Debit card, cash for payment or 3rd party credit cards as payment. Check with the individual car company for their policies. All rates are quoted and guaranteed in Indian Rupee.
The confirmation number from the car rental company is needed to pick up a car. This number is found on the e-mail confirmation sent to you from OneTravel.com. It is a good idea to have a copy of this confirmation upon arrival at the car rental counter. You will also need a major credit card and a driver's license. Some car rental companies may also require a good driving record as a pre-requisite to rent a car. The rental agency will perform the check when the actual rental agreement is processed.
Yes. You can add a guest to the same hotel room by calling our customer service desk at 0562-7960396. Please note there may be a charge for additional guests. If you need to book an additional room for the guest you may do so online as a new reservation.
Many pre-paid hotels are non refundable and cannot be cancelled or changed. There is a cancellation fee of $35 USD charged by AGTA services. You may also be subject to penalties and fees from the hotel. AGTA advises you to verify all hotel rules on your pre-paid reservation.
Hotels change pet acceptance policies often and without notice. It is very important that you confirm directly with the property that they do, indeed, accept pets. OneTravel.com accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds
Specific room numbers cannot be reserved. The location of the room is only available if offered during the booking process. Such as selecting an oceanfront room must be offered to reserve that location during the booking process. Selection of bedding type is also only available at time of booking. All other requests are only a request and cannot be guaranteed. All special requests honored at the discretion of the hotel management.
In order to qualify for the rate offered you must stay the entire number of reserved days. No refunds or credits for unused hotel nights.
Changes to dates, reduction in rooms, guests name or any other amendments are subject to fees based on the hotel’s policy. Not all hotels allow changes; AGTA may impose a service fee to complete your request
When a reservation is cancelled the same day it was booked, funds for the Airline portion are not collected. Any pending charges you may have seen would have been a "pending hold" for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3-7 business days, depending on your banking institutions procedures.
Please note: Some Prepaid credit card companies will hold pending authorizations for up to 30 days.
If the airline rules allow for cancellation the day after booking, funds for the Airline portion will be refunded within 7 - 14 business days. It will depend upon the Airline(s) and your banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.
Any refunds requested after 48-hours of purchase are based solely upon the Airline(s) rules. If approved, the refund will generally take 1 - 2 billing statement cycles. In some exceptional cases refunds may take longer than originally anticipated. An email update will be sent to you advising of any delay.
These refunds are typically for seat assignment requests that could not be fulfilled by the Airline or during a quality check if we detected an overcharge. This refund does not affect your airline ticket purchase.
This occurs when multiple Airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of Airline/Taxes and Fees. When added together these amounts should total the amount you were quoted.
Verify with your bank what company the charges are coming from that have posted. Most tickets issued through OneTravel will have the description of NV or Las Vegas on your statement. If you are certain there are posted duplicate charges from OneTravel, please contact the Billing Department for assistance at (+91 9045040144.)
Confirm with your bank whether the charges in question have posted or are pending to your account. At the time of reservation a "pending charge" is placed on your account for the full amount. The bank/credit card company then puts a "hold" on that dollar amount, until the transaction either posts or is cleared. With a successful transaction, the charge will typically post to the account within 2-3 business days, at that time the money will be deducted from your account, and the "hold" will be released. At times the “pending hold” can show on your account after the charge has posted. Please allow time for the "pending hold" to return to your available credit. This is dependent on your banking institutions policies.
Please note: Your initial quote may not include seat charges, insurance or any additional services requested. These services are charged at the time they are selected and will increase the total cost of your trip. Posted charges may appear in multiple transactions which should total to the amount you were quoted.
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